Microlog - Service Made Simple. Business Made Better.

Do your maintenance and support programs enhance your business objectives?
Microlog’s ServiceFirst solutions for contact management are fully supported and maintained by our technical support center. Support plans are designed to reflect your customer service goals and objectives.

Consulting

Education

Support

Change Requests

	Microlog’s ServiceFirst Support staff is professional, knowledgeable, and dedicated to your success. We offer several support options:
	Premier Maintenance Plans
	Unlimited telephone calls to Microlog’s Customer Technical Assistance Center, seven days per week, 24 hours per day. Hardware component replacements at no charge for issued Microlog parts. New software upgrades. Maintenance releases. On-site hardware fixes.
	Time and Materials Plan
	Labor is charged at a fixed rate with a 3-hour minimum. Software upgrades are available at an additional per release charge. Bug fixes are included within warranty period only (60 days on software and hardware). On-site charges include travel time from Microlog’s facility.
	Customers are responsible for maintaining their Servers outside of the Microlog applications (Virus Scans, OS updates, backups, etc.). However the Server administration can also be included as part of your above maintenance plan. Email: support@mlog.com Phone: (301) 540-5500, option 2