Solutions for Healthcare
The entire healthcare industry is struggling with customer service demands that are growing in size and complexity. Customers of both payers and providers alike want to contact customer service organizations through all communications touch points: telephone, fax, email, and the Web.

Overview
Homeland Security
State & Local Government
Healthcare
Retail Pharmacy
 
 

Leadership in Healthcare Communications Solutions
  Our healthcare clients include commercial pharmacies like Eckerd (for prescription refill) as well as government service providers like Walter Reed Army Medical Center and the Military Health Service for the US Department of Defense (a globally deployed solution).
  Microlog’s experience and expertise helps healthcare payers and providers improve their quality of service and reduce operating costs in a full range of application areas.

Automated Prescription Refill System (APRS)

  • Automated refills over telephone or web
  • Doctor fax and email
  • Outbound reminders
  • Paging
Patient Appointment Systems
  • Scheduling and Reminders
  • Nurse Triage
  • Medical Transcription

Insurance

  • Enrollment
  • Claims status
  • Compliance
  • Clinic and test results
Partial Healthcare Client List
  • Walter Reed Army Medical Center
  • Eckerd Pharmacy
  • U.S. Dept. of Health & Human Services
  • State of Maine Health & Human Services
  • Teleflex Medical
  • Dept. of Veteran’s Affairs
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