Solutions for Retail Pharmacies
Microlog’s Pharmacy Solutions provide prescription refill service 24 hours a day, 7 days a week – freeing your pharmacy staff to dedicate more time to patient care, critical pharmacy operations that promote customer satisfaction, and cost containment.

Automated Pharmacy Refill System (APRS)

• The centerpiece of our solution is the telephone (still the most highly preferred communications option) where callers enter prescription information over the telephone, then receive validation, order confirmation and pickup times. Orders can also be flagged for mail delivery.

• Refill requests can be placed over the Internet for those customers who prefer to order from your web site. Options are also available for fax, email and TDD devices for hearing impaired customers.

• Service can be kept flowing 24 hours a day. For example, many of our pharmacy installations draw on existing patient information systems that can become unavailable due to maintenance or other outages. Our high-availability option lets pharmacists continue refilling prescriptions and printing drug labels in downtime situations. When patient information systems become available, these interim orders are automatically recovered and synchronized. Our pharmacy clients find this single feature saves them weeks of otherwise wasted effort.

• Pharmacy staffs typically learn how to use the system in less than a day. Customers typically complete refill requests (single or multiple) in two or three minutes.

• Pharmacy customers can get identical service over your web site, can pick up orders at their pharmacy location of choice or opt for postal delivery.

• Pharmacists see total views of patient interaction, wherever and whenever they’ve filled prescriptions at one of your pharmacies, regardless of location. This prevents prescribing incompatible drugs that can have dangerous consequences.

• Built-in redundancy lets you continue processing even if your central customer database becomes unavailable. Any orders placed during these interim downtimes are automatically posted when systems become available

• Management tools measure customer refill activity over all touch points, helping guide decisions for new customer service investments.

• Microlog’s open architecture protects your existing investments by easily retrofitting the addition of new tools for customer communication as technology evolves. We upgrade systems with no disruption to what’s in place today.